At Smart Matrix, we provide CRM services that help companies improve their entire operations by streamlining mundane workloads, enabling employees to focus on creative tasks and providing more high-level services.
A set of practices, strategies and technologies we offer to manage and analyze customer interactions and data throughout the customer lifecycle with the aim of improving customer service, aiding customer retention and increasing sales growth, and providing employees with detailed customer information, purchase history, purchasing preferences and concerns.

- Service features:

• Business Customer Relationship Management (B2B) systems.
• Business-to-consumer (B2C) customer relationship management systems.
• Better and faster customer service.
• Collecting and accessing customer data helps companies identify trends and insights about their customers through reporting and visualization features.
• Increase customer retention rates.
• Better product development.
• Increase profit margins by increasing sales.
• Higher sales volume due to better targeting of potential customers.
• Improving the company's image as a result of improved relationships with customers.
• Fewer customer complaints due to better service levels
• Increased number of repeat customers due to good service levels.